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Beyond the Dashboard: Why Great Community Managers Master Both Native Platforms and Management Tools
Social media management has evolved into a strange mix of art, science, and system navigation. You’re not just posting content — you’re operating inside sprawling, ever-changing digital ecosystems with rules that aren’t always clear (and sometimes feel designed to test your patience). No platform embodies that chaos quite like Meta . Between Meta Business Manager, Ad Manager, Facebook Pages, and Instagram integrations, it’s a labyrinth of settings, permissions, and support ch
Benjamin L
Oct 293 min read


The 7 People You Meet on Brand Social Media (and How to Win Them Over)
As a freelance social media community manager, I like to think of myself as the “ person on the other side of the screen. ” Every like, comment, and DM represents a real human being with a unique relationship to the brand — whether they’re a loyal fan, a frustrated customer, or someone who just stumbled upon a meme we posted. When you manage communities long enough, you start to recognize the patterns. There are distinct personas that tend to appear across every brand’s soci
Benjamin L
Oct 294 min read


Maximizing Engagement through Community Management
In today’s crowded online world, simply having a social media presence is not enough. Brands and individuals must actively engage their audiences to stand out and build meaningful connections. Social media management services offer a way to do this effectively, helping to create consistent, relevant, and timely content that resonates with followers. This post explores how these services can maximize engagement and why they are essential for anyone serious about growing their
Benjamin L
Oct 283 min read


Simple Steps to Build an Effective Community Management Process
Creating a community management process may feel overwhelming, but it can be straightforward with a structured approach. These simple steps will help you establish a framework that encourages engagement and nurtures a thriving community. This guide walks you through essential actions to develop a community management strategy that resonates with your audience. A colorful community garden thriving with plants Step 1: Define Your Community Goals Before jumping in, clarify what
Benjamin L
Oct 282 min read


The Impact of Social Media Community Management on Consumer Satisfaction and Customer Service
In this digital era, social media is more than just a platform for sharing updates—it's a vital tool for brands to connect with consumers. For businesses considering community management services, understanding its significance in enhancing consumer satisfaction is key. Let's explore how effective community management can improve customer service and lead to happier, loyal customers. Understanding Social Media Community Management Social media community management involves no
Benjamin L
Oct 283 min read
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